The members says he lives down the street but does not want to be billed any longer. The member used the center 12 times and never went to see the General Manager to see about canceling his membership. The General Manager asked the member if he read this before signing he said he did. THe member came in and the General Manager went over this with him. The General Manager met with the member on Nov 20th when he called and wanted to meet to go over his agreement. After answering his questions for he said I guess I did sign up for a 12 month membership, but is there anything you can do? I offered to freeze or downgrade his membership, but again told him unfortunately we cannot cancel it. I obtained the member's paperwork and reviewed every section with the member. Member came in and asked to cancel, but I told him he was unable because he's passed his 30 day guarantee and into a 12 month agreement. The Sales Director told him he was not aware of any system that enabled you to view this, but glad things were going well for him and his wife. On 10-25-13 the member emailed the Sales Director saying both him and his wife were enjoying everything so far and asked if there was a way to see his membership or billing information online. The member agreed and I filled out his agreement to match the type of membership he wanted, which stated the: price, date, billing start date, initial term of 12 months, anniversary month of 09-30-14 and the type of billing he wanted to use. The Sales Director again explained that he has a 30 day guarantee and if he goes past 30 days he is committing to 12 months. The Sales Director followed up a few times after and on 09-30-13 the member enrolled over the phone with our October free special. The member did not enroll that day because his wife had not moved here yet and he wanted to get the move done first. The Sales Director toured member on 09-06-13 and went through all our membership and billing options in depth for him and his wife to become new members. I just want them to stop charging my credit card and discontinue my membership. It was a bait and switch.Desired Settlement: They have already charged my credit card for two months of membership, about $160. They were brutally cold in there response, brushing off the details of the verbal agreement and of me being unable to access my information. I then speak with the Membership Director again and GM, and explain to them that I signed up verbally for a month to month membership, and also that I made a good faith effort to close my membership within the 30 day limit. They say they are unable because it is past the 30 cutoff. I go into Healthtrax and ask to speak with someone about discontinuing my membership. I was transferred to a lady who took down my information and said that she'd call me back. The next day I called HealthTrax and asked to speak to someone about my account. I followed his instructions and tried the website, but the member area of the site does not contain any account specific information. We said he'd ask his VP if there was a way to check online, and they he said to try the member login on the website. I emailed Jason on 10/24/13 how to view my account information online or who I should call to get information about my membership account. I realize the wording should have caught my eye, but never was it expressed to me that we were signing up for anything but a month to month plan.After trying the gym for a few weeks, we decided it wasn't a good fit for us. We signed the form and didn't think much about it for a few weeks. I regretfully skimmed over the form which stated that payments would be made monthly for 12 months and thought that this was related to us being on a month to month plan since I never indicated wanting to sign up for a year. My wife and I went to the gym a few days later, and they said they just needed our signatures and we'd be good to go. I told him to sign me up as this sounded like a great way to try out the gym. Review: The Membership Director called me on 9/30/13 saying that they had an end of month special going where if I sign up for 1 month, I'll get 1 month free.
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